Return, Refund, and Replacement Policy for Lumi Jewels

At Lumi Jewels, we take pride in the quality and craftsmanship of our jewelry. We strive to ensure that every piece reaches you in perfect condition. Please read our policy below regarding returns, refunds, and replacements.

1. No Returns and Refunds

We do not accept returns or offer refunds on any products purchased through our website. All sales are final, and we encourage you to review product details carefully before completing your purchase.

2. Replacement Policy

In the rare case that you receive a damaged or defective product, we offer a replacement within 2-3 days from the date of delivery, provided the following conditions are met:

The product is damaged or defective at the time of delivery.

You must notify us within 48 hours of receiving the product about the damage or defect. After this period, we cannot process any replacement requests.

The damaged product must be accompanied by clear photographic evidence of the issue.

3. How to Request a Replacement

To request a replacement, please follow these steps:

Email Us: Contact us at [email protected] within 48 hours of receiving the damaged or defective item.

Provide Proof: Include clear photos or videos showing the issue with the product.

Return Instructions: Once your replacement request is approved, we will provide instructions for returning the defective product (if applicable).

Replacement Dispatch: After receiving the damaged item, we will send the replacement product within 2-3 business days.

4. Shipping Costs

For Non-Damaged Products: If a replacement is requested for reasons other than damage, the customer will be responsible for shipping fees.

5. Non-Eligibility for Replacement

If the product has been used or altered in any way.

If the product has been damaged due to misuse or improper care.

If the product is returned after 48 hours of receiving the item.

6. Contact Us

If you have any questions or concerns regarding our Return, Refund, and Replacement Policy, or if you need assistance with a replacement, please reach out to us at:

Email: [email protected]
Website: www.lumijewels.in