FAQ

Frequently Asked Questions (FAQs)

Welcome to the Lumi Jewels FAQ page! We’ve gathered some of the most common questions our customers have. If you don’t find the answer you’re looking for, please feel free to reach out to us at [email protected], and we’ll be happy to assist you.

1. What types of jewelry do you offer?

At Lumi Jewels, we offer a wide range of fine jewelry, including:

• Engagement rings and wedding bands

• Earrings (studs, hoops, drops)

• Necklaces and pendants

• Bracelets and bangles

• Custom and personalized jewelry

All of our pieces are handcrafted using ethically sourced materials, including high-quality metals and gemstones.

2. How do I place an order on your website?

Placing an order is simple! Just follow these steps:

1. Browse our collection and select the jewelry you wish to purchase.

2. Choose any relevant options (size, metal type, gemstone, etc.).

3. Click “Add to Cart.”

4. Review your cart and click “Proceed to Checkout.”

5. Enter your shipping information and select your payment method.

6. Confirm your order, and you will receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept the following payment methods:

• Cash on delivery

• UPI

• Payment wallets like Paytm, Google Pay, etc.

All transactions are processed securely through trusted payment gateways.

5. How long will it take to receive my order?

• Domestic Orders: Generally, orders are processed and shipped within [X] business days. Delivery typically takes between 5-7 business days after shipping.

Please note that these timelines may vary during peak seasons or due to other unforeseen circumstances.

6. Can I customize or personalize my jewelry?

Yes, we offer customization and personalization options for many of our jewelry pieces! Whether it’s engraving a special message, choosing a gemstone, or designing a completely bespoke piece, our team is here to make your vision come to life.

For custom orders, please contact us at [email protected] to discuss your requirements.

7. What is your return and exchange policy?

We want you to love your Lumi Jewels purchase! If for any reason you’re not satisfied, we accept returns and exchanges under the following conditions:

• Exchanges must be initiated within [2] days of receiving your order.

• The item must be unused, unworn, and in its original condition with all packaging and tags intact.

• Custom and personalized jewelry is non-returnable and non-exchangeable.

Please contact us at [email protected] to initiate a return or exchange.

8. How do I care for my jewelry?

To ensure your Lumi Jewels pieces stay as beautiful as the day you received them, we recommend the following:

• Store your jewelry in a soft cloth pouch or jewelry box to prevent scratches.

• Avoid contact with chemicals, perfumes, lotions, and cleaning products to preserve the shine and finish of your jewelry.

• Clean gently with a soft cloth to remove dirt or oils, and use a professional jewelry cleaner if necessary.

• Remove jewelry before swimming, exercising, or sleeping to prevent damage.

9. What if I received a damaged or incorrect item?

We take great care to ensure that every piece is checked before shipment. However, if you receive a damaged or incorrect item, please contact us immediately at [email protected] within 2 days of receiving the item. We will assist you with a return, exchange, or replacement.

10. How can I track my order?

Once your order has shipped, you will receive an email with your tracking number and a link to track your package. You can use this tracking number to monitor the status of your shipment.

11. Do you offer gift wrapping?

Yes! We offer elegant gift wrapping for an additional fee. Simply select the gift wrapping option during checkout, and your jewelry will arrive beautifully packaged, ready to give to a loved one.

12. How can I contact you if I have more questions?

If you have any other questions or need assistance, feel free to contact us:

• Email: [email protected]

We’re always here to help and will respond to your inquiries as quickly as possible.

Thank you for choosing Lumi Jewels! We’re excited to be part of your jewelry journey and look forward to creating pieces that you’ll cherish forever.