Terms and Conditions

Welcome to Lumi Jewels!

These terms and conditions (“Terms”) govern your use of the website www.lumijewels.in (“Website”), including any purchases made from the site. By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use this Website.

1. General Information

Lumi Jewels is a jewelry brand offering handcrafted, ethically sourced, and high-quality jewelry. The terms “we,” “us,” and “our” refer to Lumi Jewels, while “you” refers to the user or customer accessing the Website or making a purchase.

2. Product Information and Availability

• All products displayed on the Website are subject to availability. We make every effort to display accurate information about our products, including descriptions, prices, and availability. However, we cannot guarantee that the information is always complete, accurate, or up to date.

• We reserve the right to modify or discontinue products without notice.

3. Orders and Payments

• Order Confirmation: Once you place an order on our Website, you will receive an order confirmation email. This email will detail the items purchased, their prices, and the estimated delivery time.

• Payment Methods: We accept payments via credit/debit cards, net banking, and other secure payment options available on our Website. All payments are processed through secure gateways.

• Pricing: Prices listed on the Website are in Indian Rupees (INR) unless otherwise specified. We reserve the right to change prices at any time without notice, but any changes will not affect orders that have already been confirmed.

4. Shipping and Delivery

• Shipping: We offer shipping across India and internationally. Shipping costs are calculated based on your location and the weight of your order. Additional charges may apply for international orders.

• Delivery Times: While we strive to process and ship orders promptly, delivery times may vary depending on your location and the nature of the item ordered.

• Tracking: Once your order has shipped, you will receive a tracking number to monitor its progress.

5. Returns and Exchanges

• Return Policy: We take great care to ensure our jewelry is of the highest quality. If you are unsatisfied with your purchase, you may exchange the item within [2] days of receipt, provided the item is unused, unworn, and in its original condition.

• Non-returnable Items: Custom or personalized items, as well as sale or discounted items, are non-returnable and non-exchangeable.

• Return Process: To initiate an exchange, please contact our customer support team at  [email protected]  with your order number and reason for the return.

6. Privacy and Data Protection

• Privacy Policy: We respect your privacy and are committed to protecting your personal information. By using our Website and making a purchase, you consent to our collection and use of personal data as outlined in our Privacy Policy. Please refer to our Privacy Policy for further details on how we handle your data.

• Security: We implement appropriate security measures to protect your personal and payment information during transmission and storage.

7. Intellectual Property

• Ownership: All content on the Website, including but not limited to images, designs, text, logos, and trademarks, are the property of Lumi Jewels and are protected by copyright, trademark, and other intellectual property laws.

• Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use the Website for personal, non-commercial purposes. Any unauthorized use of the Website’s content is prohibited.

8. Limitation of Liability

• Use of Website: You agree to use the Website at your own risk. Lumi Jewels does not guarantee that the Website will be error-free, uninterrupted, or free of viruses or other harmful components.

• Limitation of Liability: To the fullest extent permitted by law, Lumi Jewels is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or any products purchased.

9. Modifications to Terms

We reserve the right to update, modify, or revise these Terms at any time without prior notice. Any changes will be posted on this page, and the revised Terms will become effective as of the date of posting. Your continued use of the Website after any changes signifies your acceptance of the updated Terms.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in [City, India].

11. Contact Us

If you have any questions about these Terms or need assistance, please contact us at:

• Email: [email protected]

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.